Refunds and Returns

We have a 30-day return policy. If you find any problems or damage with your product, please contact us at the email address below. We will process your refund or reshipment promptly and courteously.
If you find any damage or problems with the product, please contact us by email and send us photos or videos showing the damaged area so that we can assist you smoothly.
We understand that many people have concerns about shopping online, but we strive to provide services and support that will make our customers feel safe and satisfied. If you have any problems, please feel free to contact us.

To initiate a return, Please contact support@kurashishop.com.
If you would like a refund, we will email you the address and instructions for returning your package. Items returned without a refund request will not be accepted.
If you wish to return the product for your own reasons, please note that you will be responsible for the shipping costs. Please contact us at support@kurashishop.com.

Damage and Problems In the unlikely event that you receive a faulty or damaged item, or the wrong item, please contact us immediately and we will provide a replacement or refund immediately.

Exceptions/Non-returnable/Non-refundable items: We cannot accept returns for reasons of customer convenience for used or undamaged items.
We are unable to accept returns on certain types of products, including perishable items (food, flowers, plants, etc.), custom products (special order items, personalized items, etc.), and personal care products (beauty products, etc.). We also cannot accept returns on hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific product, please contact us.

We do not accept returns on sale items or gift cards.

The quickest way to ensure you get the product you want is to return your existing item, and once your return is approved, purchase a new item separately.

Once your returned item is received and inspected, if there are no issues, we will automatically refund your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post your refund.
If more than 15 business days have passed since your return was approved, Please contact us at support@kurashishop.com.